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Remote System Administration and Monitoring In the area of management and administration of contemporary high-tech network equipment and servers, location of the respective professionals is of no importance. In any case, all operations are done through computer network, even if the engineer is in the neighbor room. In practice, the most expensive is administration of routers, firewalls and servers. To manage these facilities it is enough just to have connection with them under the IP protocol. The actual management can be done through the following protocols: RDP, ICA, Telnet, SSH and the like. To solve such business-tasks of current importance as centralization, global interaction and flexibility of reaction on change in business conditions it became necessary to place the company’s information in special informational centers. These info-centers and collocation sites become principal placement for small anmedium enterprises’ crucial applications. These servers require constant monitoring and administration, but info-centers are unable to provide professionals which are qualified enough to solve such tasks – it’s just not their job. Our employees are the best technical professionals, certified and trained to competently work with the products and technologies of such companies as Cisco, MicroTik, APC, HP, Check Point, Cirtix Systems, Microsoft, Novell, Red Hat, CommuniGate, GFI, AltN and many others. In contemporary business environment it is crucially important to have absolute and uninterrupted accessibility of critically important IT services, such as corporate databases, documents circulation servers, IP telephony, e-mail servers, corporate portals, Internet access, interaction of remote offices, etc. All the above requires uninterrupted accessibility monitoring as well as monitoring of other productivity parameters, such as speed, channel delays, delays in applications launching, etc. Our company executes twenty-four-hour monitoring of all servers and other active equipment of our clients. We carry out constant control of such parameters as bandwidth and delays in data link channels, applications launch speed, free space on hard disks, available memory, paging files volume, routing tables, faults on network interfaces, number of queries to services, reaction time of each specific service, event logs records and many others. All data is registered and analyzed at different time intervals to reveal bottle necks and prevent possible breakdowns of service. All the above is done automatically and is controlled by the system administrator on duty. In case a failure of some service or a fact of SLA violation is detected, our engineers shall immediately fix the problem and, if necessary, shall inform the personnel on client’s territory. Thus, if a problem arises late into the night, by the time the staff comes to their jobsites, the system is back in function with the minimal downtime, owing to the efforts of our engineers. The constant and round-the-clock monitoring of an IT system in whole or some of its components carried out by our professionals allows to considerably reduce the downtime and financial losses resulting from failures, as well as competently and efficiently planning the infrastructure development and avoiding long and unplanned stoppages. Our monitoring facilities allow identifying malfunction within 60 seconds from the moment of SLA violation or complete service failure. The remote monitoring services, as well as remote administration services are rendered from our Monitoring Center in Chisinau (Republic of Moldova) on a twenty-four hour basis 365 days a year. Our Center is connected to Internet through three independent channels, with the total bandwidth of 5 Мbps. The power supply stability and independence from the central electricity supply network is ensured through the emergency diesel generator. We possess our own servers in the leading US info-centers. Due to their access to the North-American part of Internet with the speed 100Мbps/, they are very efficient for the purposes of remote administration, monitoring and solving some complicated technical problems. All our sysops are fluent speakers of English and Russian. To get in touch with the Center’s personnel, our clients can use the following options:
As it was mentioned above, it is not so important, where the people administrating a server are, much more important is their qualification and accessibility. Every person from our staff is the best expert in his technology domain, each of them is the excellent expert in one field. Our services are available 24/7, we don’t sleep, we don’t have leaves, we don’t fall ill. |
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Design and development
by Deeplace ISSP |
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