Quality Assurance

The quality assurance has always been a key element of our business. The IT Solutions’ objective is to provide services of outstanding quality and ensure meeting our clients’ expectations. To achieve these goals we concentrate our efforts on such fundamental factors as personnel, competent and comprehensive testing of the products and interaction with our clients.

To ensure the highest quality and confidence in the results, our engineers abide to the most strict technical standards and recommendations of producers during the stages of design and implementation of our solutions.

To ensure successful interaction with our clients during the stage, following the launching of the project, we use special instruments of registration of their requests and complaints, which allow the project managers to control the observance of SLA (Service Level Agreement) and achieve the best possible results in the area of interaction with the client.

The Service Level Agreement represents a very important instrument, allowing us to meet our clients’ expectations. In the standard SLA we stipulate technical parameters of performance of the implemented system, as well as administrative parameters, such as the response time of our technical support service to our client’s complaints.

During the stage of implementation and after its completion, we conduct twenty-four-hour monitoring (24/7) of technical parameters of the system’s efficiency and its accessibility with the help of our monitoring service.

We know that:

• 50% of all IT projects exceed the budget limits (Gartner)
• 50% of all IT projects do not correspond to the clients’ business requirements (Gartner)
• 90% of all IT projects are not completed in time (Aberdeen)

We know this and work to always and fully meet the expectations of our clients.